Contact & Support
We're here to help. Choose the best way to reach us.
Email Support
support@iconiq.ioFor account issues, shipping questions, and general inquiries. Response within 24h.
Buyback Issues
If your sellback payout didn't arrive, provide your reward ID and we'll investigate immediately.
Frequently Asked Questions
My sellback USDC didn't arrive
Check your transaction history. If status shows 'payout_failed', contact us with your reward ID.
How do I verify my pack was fair?
How long does shipping take?
15-30 business days after claim. Tracking number provided via email.
Can I cancel a claim?
Contact us within 24h of claiming.